The Gilded Swallow
Design Case Study
Carey Tedesco — Google UX Design Portfolio Project
This case study is one of my final projects that I completed while taking Google’s UX Design Certification courses.
Design an e-commerce website for a designer who makes handmade jewelry and accessories.
8 weeks — April - June 2023
Lead UX Designer, UX Researcher, UI Designer
User Research, Competitor Analysis, Design Research, Wireframes, Page Designs, Prototyping & Testing.
The Gilded Swallow is a team of Designers that make handmade jewelry and accessories. They are passionate about creating jewelry and accessories that are works of art and use sustainable materials. The swallow used in their logo represents freedom, grace, and the ability to soar above challenges. They give 5% of their proceeds to the Autism Society.
Design an e-commerce website that sells jewelry and accessories that offers a multitude of category sorting options, an account registration that enables users to save their favorite products, and provide detailed information about the materials used.
The Gilded Swallow's website allows users to create an account to save their favorite products while enabling comprehensive search and sorting functions. Detailed information about materials used are included to help users select items they will not be allergic to.
Understanding the User
Personas & Problem statements
User journey maps
My user research entailed interviewing users who have purchased handmade jewelry that included:
From my research it was clear that users wanted to be able to:
Create an account to save their favorites and credit card information
Favorite jewelry they liked so they could purchase it later
View the jewelry by categories, such as metal type and style
Find out more about the materials used
I interviewed a few people to understand the kind of people that frequently buy jewelry and accessories. I wanted to have an initial understanding of the personas to focus on.
Identifying the problems that users face is indeed crucial for creating a user-centered experience. Starting with clear problem statements for the primary personas and using the "who, what, when, where, why, and how" framework enabled me to have a solid understanding of the challenges users were encountering.
Kate is a Designer who needs to see metal types when she’s buying jewelry online because she has a skin allergy to certain metals.
Laura is a busy mom who needs to be able to create and account and save her favorite items so she can purchase them at another time.
Reviewing the pain points provided me insight into what needed to be included in the new website.
1. Account & Favorites
Some users were unable to create an account. This hindered the user from viewing their selected favorites to make future purchases.
2. Product Information
Many users found there was not enough detailed information about the items, such as materials and images of the products being used.
3. Sorting & Filters
Many users found the navigation, filters, and product sorting to be inconsistent which made it hard for them to find an item they wanted.
I created empathy maps to better understand the users' pain points.
USER JOURNEY MAPS
I also a created user journey maps to dig deeper into each stage that the users go through when buying jewelry.