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Pampered Pets

Pet Sitting App


UX Design

UI Design


Design an app for a pet sitting company


4 weeks 


Lead UX Designer, UX Researcher, UI Designer


User Research, Competitor Analysis, Design Research, Wireframes, Page Designs, Prototyping & Testing


Pampered Pets is a pet care app that connects pet owners with trusted and reliable pet sitters local to their area. Services offered are dog walking, in-home visits, pet sitting and overnight stays. This app enables pet owners to easily find, book, and communicate with pet sitters to ensure the well-being and care of their pet while they are away from home.


Pet owners often encounter difficulties when seeking reliable and convenient pet sitting services for their beloved animals. These difficulties include:

  • Limited Trustworthy Options

  • Scheduling and Availability

  • Lack of Transparency

  • Payment and Communication


To address these difficulties, we aim to develop a user-friendly pet sitting app that connects pet owners with a network of trusted and vetted pet sitters. This app will streamline the process of finding and booking a sitter, enhance transparency and communication, and facilitate secure payments. 


The goal is to provide pet owners with a convenient and trustworthy platform for securing the well-being and happiness of their beloved animals in their absence. 

The Pampered Pets app aims to:

  • Connect Pet Owners with Reliable Sitters

  • Simplify Booking and Communication

  • Enhance Transparency and Foster Trust

  • Facilitate Secure Payments

  • Build a Thriving Community

Understanding the User

  • User research

  • Personas

  • Problem statements

  • User Needs

  • Empathy maps

  • User journey maps

  • Competitor Analysis

UX Research

My user research entailed interviewing users who have used pet sitting services, creating personas, empathy maps, user journeys and a competitor analysis. 



Reliable Pet Care
Users need a trustworthy and dependable platform to find reliable and experienced pet sitters who can take care of their pets when they are unable to do so themselves.


Convenient Booking
A user-friendly interface that allows them to easily browse and book pet sitters, review profiles, and schedule services, including overnight stays, dog walking, or in-home visits.


Transparency & Information
Access to comprehensive information about pet sitters, including qualifications, reviews, and availability, to make informed decisions about the care of their pets.


Effective Communication
A way to communicate with pet sitters to discuss specific pet care instructions, provide updates, and address any concerns during the service.​





Identify key competitors to review the competitors’ features, visual design, user flow, and accessibility when booking a pet care service. I am also examining what the competition does well and what they could do better; searching for their strengths and weaknesses, gaps and opportunities.